Some of the questions we have been asked...

What do I do if I smell gas?

Turn off your gas supply at the meter and open your windows. DO NOT turn any electrical equipment on or off. Contact TRANSCO on 0800 111999.

My installer says my boiler needs to be serviced annually – is that correct?

We recommend that you have your boiler serviced annually for a number of reasons. Modern boilers work harder than their predecessors and if left un-serviced may lead to costly repairs. Your boiler is used all year round like a car –imagine leaving your car being left un-serviced over a number of years! Condensing boilers require an annual service to remove any residue accumulating in condense traps etc. Failure to remove these substances may result in your boiler breaking down. Inspection of the boiler will show up wear and tear and any spillages/leaks so that they can be resolved before they become major issues. The service engineer will be able to contact the manufacturer re any warranty issues in good time. …. A stitch in time saves 9…. The engineer will also carry out a flue analysis to test for carbon monoxide and other emissions. Carbon monoxide gas is colourless, odourless and a killer – don’t take a risk by leaving your boiler un-serviced.

My radiator is hot at the bottom, cold at the top – How do I bleed a radiator?

Turn heating system off. Allow system to cool down. Insert radiator key into valve at top of radiator. Turn the key anti clockwise until you hear hissing of air and a small amount of water exits from the radiator. Turn the radiator key clockwise to close the valve, use the rag to prevent water drips. Remember – Start with DOWNSTAIRS radiators first, working up to upstairs radiators last. Remember to top up the pressure if you have a combination boiler.

The pressure has dropped on my combination boiler – How do I top up the pressure?

Most combination boilers will need to be topped up from time to time – Firstly, Switch off the boiler. Your service manual will tell you where your filling loop is located this is usually silver in colour and around 20-30cms long with a small tap or lever at either end. (on some boilers you will need to use a screwdriver) The filling loop is attached from your water supply to your boiler. Turn the taps/levers at either ends of the filling loop to allow water to flow through the filling loop to your boiler. You will hear the water passing through the filling loop. Watch the gauge and shut off the taps/levers when the pressure reaches 1 bar. Restart your boiler as per your manufacturer’s instructions. If the pressure drops on a regular basis (for example every few weeks) your system is losing water somewhere – some pipework may be under the floor and this is difficult to check, however, all visible pipework and radiator valves should be checked . It’s also worth checking the pressure relief valve – you should find a pipe outside the property close to where your boiler is fitted. If this pipe is dripping, contact your installer. If you are still unable to find any visible leak, contact your installer.

What benefit is there to fitting thermostatic radiator valves?

Fitting radiator valves in rooms such as bedrooms is a requirement and is a beneficial upgrade. Heating controls will allow you to reduce the temperature in individual rooms and should result in lower costs. Undertaking a system powerflush and installing thermostatic radiator valves should save you money.